FAQ
-Do your products really antique?
Yes, our products are really antique and has antique certificates.
-Do you give a tracking number for orders?
Of course, for every orders we give a tracking number.
-How long does it take that I receive my order?
DHL or Fedex usually deliver in 4-6 business days to all locations in USA and Europe, and in 5-7 days to Australia, New Zealand and most of Asia, Latin America and Africa.
-How are the shipping prices determined?
Our prices has shipping price,too.
-How do I make payments?.
We accept only PayPal, for security. If you have credit or debit card, you can will payment via PayPal.
-Can I return an order?
You may completely cancel, add items to or take out items from your order until we ship your package which is usually in 1-2 business days. We charge your credit card only at time of the actual delivery of your package to the shipping company.
Customer satisfaction is our top priority. You may return any item to our warehouse in the US for a 100% money back refund within a period of fourteen (14) days from the date of receipt (except the cost of return shipping). Instead of returning the item for a full refund, you also have the option of using 100% store credit for up to 12 months. For non-US countries, we may have to exclude customs duties and/or VAT if we pay them on your behalf. Should there be any fundamental errors committed by us, such as delivery of a wrong or damaged item, etc., you be entitled to a full refund.
If you decide to return an item, please first send an e-mail to us and obtain return information. Items are to be returned in the same condition as sold with no damage or alterations.
We ship all packages fully insured against damage and loss. If your order shows damage when you receive the shipment, please open it in the presence of the delivery service personnel, or at least bring it to their attention when signing for the item. If possible, also please try to obtain a photograph of the damaged package. Contact us immediately and retain all packaging materials.
For more questions, please contact us; [email protected]
Yes, our products are really antique and has antique certificates.
-Do you give a tracking number for orders?
Of course, for every orders we give a tracking number.
-How long does it take that I receive my order?
DHL or Fedex usually deliver in 4-6 business days to all locations in USA and Europe, and in 5-7 days to Australia, New Zealand and most of Asia, Latin America and Africa.
-How are the shipping prices determined?
Our prices has shipping price,too.
-How do I make payments?.
We accept only PayPal, for security. If you have credit or debit card, you can will payment via PayPal.
-Can I return an order?
You may completely cancel, add items to or take out items from your order until we ship your package which is usually in 1-2 business days. We charge your credit card only at time of the actual delivery of your package to the shipping company.
Customer satisfaction is our top priority. You may return any item to our warehouse in the US for a 100% money back refund within a period of fourteen (14) days from the date of receipt (except the cost of return shipping). Instead of returning the item for a full refund, you also have the option of using 100% store credit for up to 12 months. For non-US countries, we may have to exclude customs duties and/or VAT if we pay them on your behalf. Should there be any fundamental errors committed by us, such as delivery of a wrong or damaged item, etc., you be entitled to a full refund.
If you decide to return an item, please first send an e-mail to us and obtain return information. Items are to be returned in the same condition as sold with no damage or alterations.
We ship all packages fully insured against damage and loss. If your order shows damage when you receive the shipment, please open it in the presence of the delivery service personnel, or at least bring it to their attention when signing for the item. If possible, also please try to obtain a photograph of the damaged package. Contact us immediately and retain all packaging materials.
For more questions, please contact us; [email protected]
